ABOUT US  The Diamond Vault works with a De Beers Group Company to get its diamonds close to the source.  Using its own cutting operation in Israel and its US brokerage houses in Chicago, IL and Scottsdale, AZ, The Diamond Vault is able to convert the rough-diamond supply into high-quality, certified diamonds available at some of N. America's best prices.  We are now opening our brokerage doors to the public via the internet so you can enjoy the price and the service that our wholesale clients have enjoyed for the past 11 years.

CUSTOMER SERVICE We are here to help with your product questions, order status and returns. Our commitment to you is to answer your e-mail within 1 business day. You may call us Mon. - Fri., 9:00 A.M. to 5:00 P.M. MST United States, call 480-948-8444.

SHIPPING Regular Shipping: We ship most orders by USPS Express Shipping for free! We insure and ship all orders within 4 business days of receiving payment by credit card or when your check clears our bank. Most customers in the contiguous United States receive their orders within 1 business day after that (depending on the delivery address).

PAYMENT All payment will be in United States currency. We accept VISA, Master Card and American Express inside the US only. International sales must be paid for via Cashiers Check. Personal checks cannot be accepted.  We will contact you within 24 hours of auction close.

GUARANTEE We offer a no hassle, 10 day 100% satisfaction or your money back guarantee. If, for any reason, you are not 100% satisfied with your purchase, just pick up the phone and call our customer service for an alteration, exchange or refund.

RETURNS If you need to return an item, please call our Customer Service Department for a return authorization and return shipping address. You will be responsible for insuring each item and for shipping costs.